IT Services for Growing Businesses
sdtech-eg covers the core technology needs of small and medium businesses in Egypt, delivered remotely for a fast response or onsite when the job calls for it — including practical, AI-powered solutions and automation. Explore what we offer below.
Remote & Onsite IT Support
Dependable day-to-day technical support for your team, available remotely for a fast response and onsite anywhere in Egypt when a problem needs a hands-on visit. We handle everything from software issues and troubleshooting to hardware setup and routine maintenance.
- Remote helpdesk and troubleshooting
- Onsite visits across Egypt
- Workstation, printer, and device setup
- Scheduled maintenance and system checks
Websites & Web Applications
We design and build websites and web applications that represent your business professionally and support the way you actually work. Every project is built to be fast, mobile-friendly, and straightforward to maintain going forward.
- Business and marketing websites
- Custom web applications
- Desktop and mobile applications
- Ongoing updates and support
IT Infrastructure
We plan and set up the physical and logical foundation your office runs on, from switches and VLANs to structured Wi-Fi coverage, so your systems stay fast, stable, and easy to manage as your business grows.
- Switches and VLAN configuration
- Wi-Fi design and coverage planning
- Server and hardware setup
- Infrastructure planning for growth
Networking & Firewalls
We design well-organized networks and configure firewalls to protect them, giving your business a network that performs reliably while keeping unwanted traffic out. This includes VPN setup for secure remote access to company resources.
- Network design and configuration
- Firewall setup and hardening
- VPN configuration for remote access
- Ongoing network security review
Microsoft 365 & Exchange Online
We set up Microsoft 365 and Exchange Online correctly from day one, covering accounts, mailboxes, security settings, and shared resources, so your team gets reliable email and productivity tools without the guesswork.
- Microsoft 365 tenant setup and administration
- Exchange Online configuration
- User and license management
- Security and access policy setup
Cloud Email Migration
Moving your email to the cloud can be disruptive if it isn't planned properly. We manage the migration of your mailboxes, contacts, and calendars to cloud email with minimal downtime and no lost data.
- Migration planning and scheduling
- Mailbox, contact, and calendar transfer
- DNS and domain configuration
- Post-migration support
CCTV Systems
We design and install CCTV systems suited to your premises, giving you clear visibility over your business whether you're onsite or away, with systems configured for reliable recording and remote viewing.
- Site survey and camera placement
- CCTV installation and configuration
- Remote viewing setup
- Recording and storage configuration
VoIP Systems
We set up VoIP phone systems that fit how your team communicates, from extensions and call routing to integration with your existing network, giving you a professional phone system without heavy infrastructure.
- VoIP system setup and configuration
- Extension and call routing setup
- Integration with existing network
- Ongoing support and adjustments
IT Consulting
When you need an independent view on a technology decision, we provide straightforward advice based on your business's actual needs and budget, not the most expensive option available.
- Technology and infrastructure planning
- Vendor and tool selection guidance
- IT budget and upgrade planning
- Independent, practical recommendations
AI Solutions & Business Automation
We help businesses use AI and automation in practical ways to save time, reduce manual work, and improve daily operations.
sdtech-eg helps businesses improve productivity using practical AI solutions and automation. We design custom AI assistants, automate repetitive workflows, connect business tools, and build smart web applications that reduce manual work and improve response time.
AI Development
Custom AI-powered tools, assistants, and web applications designed around your business needs.
- Custom AI assistants and internal tools
- AI features built into web and business applications
- Integration with your existing systems and data
- Practical, business-focused AI use cases
AI Chatbots & Assistants
Smart chatbots and internal assistants for customer support, employee help, FAQs, and business workflows.
- Customer-facing support chatbots
- Internal assistants for employee questions
- FAQ and knowledge base automation
- Integration with your website, WhatsApp, or internal tools
Workflow Automation
Automation for repetitive tasks such as ticket handling, email notifications, approvals, reports, and data entry.
- Repetitive task and approval automation
- Automated email and notification workflows
- Scheduled reports and data entry automation
- Process mapping before automation begins
Helpdesk & Ticket Automation
AI-assisted ticket classification, response suggestions, password reset workflows, escalation rules, and support process automation.
- Automatic ticket classification and routing
- AI-suggested responses for common requests
- Password reset and access request workflows
- Escalation rules for urgent issues
Microsoft 365 Automation
Automation for users, licenses, mailboxes, Teams, SharePoint, Exchange Online, and daily admin tasks.
- User and license provisioning automation
- Mailbox and distribution list management
- Teams and SharePoint automation
- Routine Microsoft 365 admin tasks
Data & Reporting Automation
Automated reports, dashboards, data summaries, and AI-powered insights from business information.
- Automated recurring reports
- Business dashboards and summaries
- AI-generated insights from business data
- Consolidation of data from multiple sources
Why AI Automation
Reduce repetitive manual work
Improve response time
Standardize business processes
Connect existing systems
Improve reporting and decision making
Support teams with AI assistants
Not Sure Which Service You Need?
Tell us about your business and what you're dealing with — we'll help you figure out the right starting point.